My event was changed or moved
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
clarify difference between postponement and cancellation; explain what changes and what does not; catch the most common follow-up
Audience
Buyer
This article should answer
“is my ticket still valid?” / “do I need a new ticket?” / “can I get a refund if the date changed?”
When people look for this
after event notice, after update email, after postponement/reschedule
Recommended article outline
- what postponed means
- ticket validity
- new date updates
- refund options if offered
- validity
- updated times/location
- what to expect on arrival
- refund path if applicable
- eligibility
- request path
- deadlines
- credits or resale alternatives
Product or UI areas to document
status example; updated event details; refund request CTA
Suggested related topics
- can’t make new date
- rescheduled article
- refund request
- event postponed
Edge cases to cover
- no new date yet
- multiple postponements
- seat/entry-tier changes
- transferred tickets
- resale already initiated
AU/NZ notes
none; refund rights and host policy may both matter
Planned article format
short incident FAQ + short incident guide + short FAQ-style
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: status example; updated event details; refund request CTA.
- Cover these edge cases: no new date yet, multiple postponements, seat/entry-tier changes, transferred tickets, resale already initiated.
- Confirm AU/NZ wording requirements: none; refund rights and host policy may both matter.