I was charged twice or I can see a pending charge
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
calm urgency and explain next steps
Audience
Buyer
This article should answer
“have I paid twice?”
When people look for this
after failed or repeated checkout
Recommended article outline
- pending vs captured
- how to check your order
- when charges fall away
- when to contact support
Product or UI areas to document
none required
Suggested related topics
- missing confirmation
- refund times
Edge cases to cover
- repeated attempts
- multiple browser tabs
AU/NZ notes
explain pending authorisations in plain language
Planned article format
short FAQ-style
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: none required.
- Cover these edge cases: repeated attempts, multiple browser tabs.
- Confirm AU/NZ wording requirements: explain pending authorisations in plain language.