I can’t find my tickets
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
show the fastest recovery path; diagnose delivery failure
Audience
Buyer
This article should answer
“where are my tickets?” / “why didn’t my message arrive?”
When people look for this
after purchase or before event, right after purchase
Recommended article outline
- check confirmation
- account lookup
- resend tickets
- wallet
- if you used the wrong email
- spam/junk checks
- SMS delays
- wrong email or number
- resend steps
- when to wait
Product or UI areas to document
account/tickets screen; none or resend button
Suggested related topics
- missing email/SMS
- update order email
- can’t find tickets
- update email
Edge cases to cover
- guest checkout
- delayed delivery
- split orders
- carrier delays
- typoed addresses
AU/NZ notes
none; note SMS availability if regional
Planned article format
short guide + short FAQ-style
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: account/tickets screen; none or resend button.
- Cover these edge cases: guest checkout, delayed delivery, split orders, carrier delays, typoed addresses.
- Confirm AU/NZ wording requirements: none; note SMS availability if regional.