How to install, log in to, and sync the scan app
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
get staff ready fast; resolve live access blocks
Audience
Door staff
This article should answer
“how do I get into the app?” / “why can’t staff get into the scan app?”
When people look for this
first use or volunteer onboarding, at the venue
Recommended article outline
- install
- login
- sync
- select event
- verify readiness
- first checks
- permission mismatches
- sync issues
- device/account resets
Product or UI areas to document
install/login flow; login error examples
Suggested related topics
- scan-only access
- door login problems
- scan app install
- scan app offline
Edge cases to cover
- wrong account
- missing permissions
- wrong event selected
- revoked permissions
AU/NZ notes
none
Planned article format
procedural guide + urgent troubleshooting guide
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: install/login flow; login error examples.
- Cover these edge cases: wrong account, missing permissions, wrong event selected, revoked permissions.
- Confirm AU/NZ wording requirements: none.