How to scan tickets and check guests in or out
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
explain the app’s core use; support manual entry and lane control
Audience
Door staff
This article should answer
“how do I mark entries correctly?” / “what do I do if the barcode won’t scan?”
When people look for this
event-day, at the door
Recommended article outline
- scan flow
- valid vs invalid responses
- manual check-in
- check-out use cases
- search by name/order
- filter by ticket/gate
- check-in from list
- update states
Product or UI areas to document
scan result states; search/filter UI
Suggested related topics
- invalid/already scanned
- search/filter guests
- scan/check-in article
Edge cases to cover
- multi-entry tickets
- accidental scans
- duplicate names
- delayed sync
AU/NZ notes
none
Planned article format
procedural guide + short guide
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: scan result states; search/filter UI.
- Cover these edge cases: multi-entry tickets, accidental scans, duplicate names, delayed sync.
- Confirm AU/NZ wording requirements: none.