A ticket shows as invalid, already scanned, or not for this gate
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
provide fast front-line decisioning
Audience
Door staff
This article should answer
“why won’t this ticket go green?”
When people look for this
live scanning issue
Recommended article outline
- invalid states explained
- first checks
- wrong-day/gate logic
- escalation path
Product or UI areas to document
scan result examples
Suggested related topics
- fraud escalation
- scan-app sync issues
Edge cases to cover
- refunded tickets
- stale screenshots
AU/NZ notes
none
Planned article format
urgent troubleshooting FAQ
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: scan result examples.
- Cover these edge cases: refunded tickets, stale screenshots.
- Confirm AU/NZ wording requirements: none.