The ticket holder’s name or ID does not match
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
standardise how staff handle identity checks
Audience
Door staff
This article should answer
“should we let them in?”
When people look for this
door dispute
Recommended article outline
- when ID checks apply
- acceptable mismatch scenarios
- approved exceptions
- escalation path
Product or UI areas to document
none needed
Suggested related topics
- name-change article
- accessibility companion article
Edge cases to cover
- Companion Card
- transferred tickets
- group orders
AU/NZ notes
AU companion-ticket and age-check wording may matter
Planned article format
policy-sensitive guide
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: none needed.
- Cover these edge cases: Companion Card, transferred tickets, group orders.
- Confirm AU/NZ wording requirements: AU companion-ticket and age-check wording may matter.