The scan app is offline or not updating
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
keep the door moving during tech problems
Audience
Door staff
This article should answer
“why isn’t my device syncing?”
When people look for this
live outage
Recommended article outline
- quick checks
- what works offline
- re-sync steps
- when to switch device
- backup process
Product or UI areas to document
sync status indicators
Suggested related topics
- device requirements
- invalid/already scanned article
Edge cases to cover
- weak signal
- app cache
- stale lists
AU/NZ notes
none
Planned article format
urgent troubleshooting guide
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: sync status indicators.
- Cover these edge cases: weak signal, app cache, stale lists.
- Confirm AU/NZ wording requirements: none.