How to refund or cancel an order
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
give organisers safe manual controls
Audience
Organiser
This article should answer
“how do I cancel or refund this order?”
When people look for this
everyday support task
Recommended article outline
- find the order
- cancel vs refund
- partial refunds
- confirmation and audit trail
Product or UI areas to document
order actions UI
Suggested related topics
- resend invoice
- chargeback article
Edge cases to cover
- paid-out events
- resold tickets
- partial ticket sets
AU/NZ notes
tax invoice/refund audit trail may matter
Planned article format
full guide
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: order actions UI.
- Cover these edge cases: paid-out events, resold tickets, partial ticket sets.
- Confirm AU/NZ wording requirements: tax invoice/refund audit trail may matter.