How to find and manage orders
Guide outline in progress
This page is being prepared. The outline below shows the planned scope for the finished guide.
Purpose
make everyday support work easier; resolve missing-ticket contacts without manual workarounds
Audience
Organiser
This article should answer
“where do I look up an order?” / “how do I send the tickets again?”
When people look for this
customer support task, support interaction
Recommended article outline
- order search
- filters
- actions
- notes
- audit trail
- resend steps
- what gets resent
- delivery troubleshooting
Product or UI areas to document
orders table; resend control
Suggested related topics
- resend tickets
- refund/cancel order
- buyer lost-ticket article
- missing email/SMS
Edge cases to cover
- duplicate buyers
- split attendee names
- wrong email still on file
AU/NZ notes
none
Planned article format
full guide + short guide
Guide completion checklist
- Replace this outline with the finished customer guide.
- Add the current product flow and step-by-step instructions.
- Capture and add screenshots for: orders table; resend control.
- Cover these edge cases: duplicate buyers, split attendee names, wrong email still on file.
- Confirm AU/NZ wording requirements: none.